Professional Summary
Results-driven business leader with 20+ years of experience driving success within all facets of the business to achieve expected outcomes. By incorporating IT as a baseline, corporate and customer success achieved via technology operations and service delivery across multiple industries. Skilled at leading cross-functional teams, standardizing processes, and ensuring all business functions, including IT environments, align with business goals. Adept at building trust with clients, guiding technical teams, and delivering measurable improvements in efficiency, compliance, and profitability. Experienced in governance, cybersecurity oversight/compliance, and implementing quality management frameworks to achieve operational maturity & expected financial outcomes.
Core Competencies
Delivering Expected Financial Outcomes
Developing and leading high-performing teams
Service Delivery & Operations Management
Client Relationship & Technical Account Management
IT Governance, Risk & Compliance (FFIEC, Cybersecurity, Vendor Mgmt.)
Process Standardization & Continuous Improvement
Cross-Functional Team Leadership & Development
Project/Program Management & QBRs
Financial Modeling, Budgeting & Cost Optimization